Want to wade into the sandy surf of the abyss? Have a sneer percolating in your system but not enough time/energy to make a whole post about it? Go forth and be mid: Welcome to the Stubsack, your first port of call for learning fresh Awful you’ll near-instantly regret.
Any awful.systems sub may be subsneered in this subthread, techtakes or no.
If your sneer seems higher quality than you thought, feel free to cut’n’paste it into its own post — there’s no quota for posting and the bar really isn’t that high.
The post Xitter web has spawned soo many “esoteric” right wing freaks, but there’s no appropriate sneer-space for them. I’m talking redscare-ish, reality challenged “culture critics” who write about everything but understand nothing. I’m talking about reply-guys who make the same 6 tweets about the same 3 subjects. They’re inescapable at this point, yet I don’t see them mocked (as much as they should be)
Like, there was one dude a while back who insisted that women couldn’t be surgeons because they didn’t believe in the moon or in stars? I think each and every one of these guys is uniquely fucked up and if I can’t escape them, I would love to sneer at them.
(Credit and/or blame to David Gerard for starting this.)
I’ve worked in an adjacent field (workforce planning) and I deliver B2B software support for a living, so I too have Thoughts.
At least here in Schwedenland, contact centers have been filed down by relentless cost and tech pressure to be about as automated as can be. You have websites with FAQs, simple chatbots that basically repeat the FAQ for those for whom reading more than a sentence of text is too hard, phone trees to gatekeep you from the Inner Sanctum, etc. etc. The end result is that the actual people taking the calls are gonna be the ones who can make human decisions - troubleshoot a complex issue, handle insurance claims, upsell your mortgage.
Trying to att LLM voice tech to that is just going to add another filter between the customer and the center, with the additional reputational risk of the robot fucking up and losing the customer.